Shipping Policy
Most orders ship within 24-72 hours.
Orders are shipped Monday to Friday excluding holidays.
For distributors, national accounts, and those on terms, please confirm delivery dates with your Account Executive.
Trace your order:
You will receive a confirmation email after you have ordered a product on our website. If you haven’t received a confirmation email, contact us at [email protected]. Once your item is shipped, you will be issued a tracking number to trace your package.
Return Policy
We accept returns within 30 days only of the purchase date for a refund or exchange if you purchased the products directly from https://wholesale.cbd-medic.com/.
This return policy does not apply to products purchased through a distributor.
Instructions:
- If you receive an item that is damaged or defective, mail the product back to us for an exchange of the same item and include a copy of the original packing slip.
- Product returns for a refund must be unused, unopened and in the original box and/or packaging.
- We will issue the refund minus the shipping fee.
- Please provide us with a brief description of why you are returning the product and include your name, address, telephone number and email address so we can contact you if we have questions.
- Please ship your return to:
Abacus Health Products, Inc. C/o Aidance
Attn: Customer Service
184 Burnside Avenue,
Woonsocket, RI, 02895
If you should have any questions please contact us:
Email: [email protected]
Phone: 844-422-3633 (Monday – Friday, 8:30am – 5:00pm ET)